Your Data, Our Promise

  • Welcome to SuperLotPort.com. Protecting your privacy is a priority for us. This Privacy Policy explains how SuperLotPort (“we,” “us,” or “our”) collects, uses, discloses, and stores personal information when you use our website and services. We operate in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
  • To get you what you need from us and to, you know, follow the rules, we grab some personal details. This usually means things like:
    • Who you are: Name and birthday (gotta make sure you're old enough!).
    • How to reach you: Email, phone, where you live.
    • What you bought: Ticket choices, order history. Don't worry, your full credit card info is safe with the payment people. We don't keep that messy stuff here.
    • Tech stuff: Your IP address, what kind of browser/device you're using, and a rough idea of where you are.
    • What you tell us: Any messages you send to our support team.
  • We get this info when you sign up, buy tickets, hit up support, or just mess around on our site.

  • We use your personal info for real reasons, like:
    • Getting your tickets: Placing orders and sending you confirmations.
    • Checking your age: Gotta make sure everyone's 18+.
    • Helping you out: Answering questions, sending updates, and (if you're cool with it) some marketing stuff.
    • Keeping things safe: Spotting weird activity and stopping bad guys.
    • Making things better: Seeing how people use the site and trying to make it run smoother.
    • Following the law: Doing what we have to do to stay legal.
  • We'll mainly use your info for what we said we would, unless you give us the okay for something else.
  • We don't trade personal info for money. We only share your data with other companies if they need it to help us give you service, or if the law makes us do it. They are also contractually obligated to keep this information confidential. That includes:
    • The ticket people: To buy your tickets (like your name, the numbers you picked, and order stuff).
    • The money handlers: They process your payments (we don't keep your full card numbers ourselves).
    • The site helpers: They analyze data and support our site (they only get anonymous info).
    • The police: We have to share some information if we are asked to through court orders.
  • Everyone we share info with has to keep it safe and only use it for what we agreed on.
  • We do what we can to keep your personal info safe from anyone who shouldn't see it. We use:
    • Encryption: Securing data when it's being sent around.
    • Locked doors: Only certain people can get to your info.
    • Secure servers: Keeping things safe and sound in Canada
  • We only keep your info as long as we need it to do what we said in this policy, follow the law, or sort out problems. When we don't need it anymore, we get rid of it for good.
  • If you're in Canada, you have the right to:
    • See your info: Ask for a copy of what we have.
    • Fix your info: Tell us if something's wrong and get it fixed.
    • Take back your permission: Say you don't want us to use your info in a certain way (but there might be legal reasons why we still have to).
    • Complain: If you think we're messing up with your info.
  • Just contact our Privacy Officer (info below) to use these rights. We'll get back to you ASAP.
  • We use those little cookie things to make the site work better, make it personal, and see how people are using it. Our Cookie Policy (there's a link on the site) tells you all about it. Some other companies we use might also grab data, but it's usually in a way that doesn't identify you.
  • If we use companies outside of Canada, we make sure they protect your info just as well as we do (with contracts and other security). We'll let you know if your data goes across borders.
  • We might change this policy sometimes to keep up with new rules or our methods. Just check the Last Updated date at the top to see if anything's changed.
  • Any questions, want to use your rights, or need to complain? Contact:
    • Privacy Officer
    • SuperLotPort
    • Address: 120 King Street West, Toronto, ON M5H 1J9, Canada
    • Email: privacy@superlotport.com
  • Phone: +1 (416) 555-0147
  • Or just use the support stuff on our website!

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